My kick will not register on my Crimson 2.

Having a problem with my kick. Everything Else triggers but my kick won't. I checked the connection and did factory reset with no results. I have the Crimson 2
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  • Hi Jimi,

    Thanks for posting.

    If you take the cable from the kick pad and connect it to another pad from your kit are you able to hear sound at all? If so, you will need to replace the kick pad.

    Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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  • Sorry took so long to get back to you but everything is worked out now. Great company I am happy I got this kit thank you
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