My Q25 is not being recognized by my computer

My alesis Q25 can't be recognize by my computer with windows 10, are there solutions because i tried this: but it doesn't work...
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  • Hello,

    Thanks for posting. Sorry you're having issues wth your Q25. 

    Have you tried using another USB port or cable with your computer? I would also suggest trying another computer. Make sure you're connected directly to your computer's USB port and that you aren't going through a hub. Check out this helpful guide below that will walk you through troubleshooting your connection:

    I hope this helps! Let me know how it goes.
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