My sample pad says "Card Error" when I put in my SD card.

My sample pad only contains 2 sounds, which I know are in the right format, rate etc. But the sample pad writes "card error".
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  • Hi Nina,

    Thanks for posting. 

    First of all, are you inquiring about the original SamplePad, SamplePad 4, or the SamplePad Pro?

    If you're receiving a "card error", it's most likely that the file(s) are in an invalid or corrupt format. If you have difficulty loading a particular sample file, it may be that...
    1. The sample being used is not in the correct format.

      The supported file type is 16 Bit Mono WAV. 48, 44.1, 32, and 22 kHz sample rates are supported.

      The most common error is to attempt to use stereo samples. 
    2. The sample file itself is corrupt or was not encoded correctly by the software that created it.

      Example

      We created a sample by recording into a Tascam handheld recorder as 16-bit, 44.1KHz Mono WAV file. We then copied the recorded file to the computer, and from there copied the file to another SD card for use in the SamplePad. When the SamplePad tried to read the file, it displayed an Invalid Format error. It seems that in this case, the recorder did not encode the file as needed.

      Solution

      We used the Free Audio Converter utility to re-encode the file into another 16-bit, 44.1KHz Mono WAV file. This new file loaded into the SamplePad and triggered perfectly.
       
    3. (Mac users only) The SamplePad is seeing Invisible Files Created by the Macintosh OS.

      Example


      The Mac OS operating system creates invisible files on any card, drive, or volume. One invisible file is created for each visible one. The invisible files will have the same name as the original, but will begin with "._". For example...
        Origial File Name 
      SNARE.WAV

      Mac Invisible File Name
      SNARE.WAV

      These invisible files will be visible when read from the Sample Pad, and the Sample Pad will display Invalid Format when the SamplePad attempts to load them.

      Solutions
      • Ignore the invisible files, and skip over them when looking for samples to load from the card.
      • Use a Windows PC to load the files. The invisible files will not be created on a PC.
      • Use a Windows PC to delete the invisible files created by the Mac.
      • Use a free utility such as CleanDisk for Mac to remove the invisible files on the card from your Mac.
    4.  

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  • I downloaded the loop waw from alesis website and format my sd card in all way possible, the sample pad 4 still saying "Sd Card Error"...
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  • Make sure your card is not locked, as some cards come with a switch on the side that prevents data from being read and written. Have you tried using another card?
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  • I've got the same issue - I've tried 3 different SD cards - each time get a "Card Error" message - and it says card is empty - I've converted my .wav using the free Alessis sample convertor/ all correct - not a long name/ etc. please advise? It's a Sample Pad I have, thank you.
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  • What is the file format of the card(s) that you're using? If it isn't already, your card should be formatted to FAT or FAT32. 
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  • This reply was removed on 2018-03-14.
    see the change log
  • I've followed the instructions - it's formatted as FAT32, please advise
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  • Alright, if you've tried with multiple cards and continue to receive the same error message, it sounds like you may need to service your product.

    Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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  • mine is saying unsupported sd card, its 4gb sdhc formatted to FAT32, the samples are all WAV and under 8 characters, the pad is brand new. I need it for a gig tomorrow, can anyone help out?
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