My DM10 Studio triggers are triggering on their own. What's going on?

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  • Hi Jorge,

    Thank you for your post! I'd like to help! I apologize, but with the question you have posted, the Alesis product's name wasn't stated. Please provide me with the Alesis product that you are talking about and elaborate a little further as to what your symptoms are. Looking forward to help!
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  • I'm sorry. I meant to specify. I have an Alesis DM10 Studio Kit. I was doing some more investigating. Turns out that even when I hit the rack on its own, the triggers are going on on their own. I went through all the troubleshooting like Xtalk & Sensitivity settings, but nothing helps. I performed resets, & that didn't help at all. Thank you for responding.
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  • Hi Jorge,

    Thank you for specifying the product you're currently using. You definitely took the best first step in trying to fix this by adjusting the Xtalk and Sensitivity settings since vibrations on the drum kit could lead to trigger pads activating depending on how sensitive the pads are set. Since that hasn't resolved the triggering over-sensitivity, I would recommend trying out a firmware update on your DM10 module.

    Our latest firmware update for the DM10 module increases sensitivity, reduces the possibility of crosstalk, and enhances system stability. For the download of the firmware update, please click here. Although this download contains a PDF document of the firmware update instructions, we also have a video that demonstrates the firmware update in case you'd like to check it out. The video can be viewed here. I hope this helps!
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    Hey Jorge, also check the trigger pad indicators (small circles) on the LCD display and try increasing the Threshold setting for any module inputs that show erratic 'blinking'.
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  • Thank you all for the helpful tips. However nothing seems to help the situation. I updated the firmware & tried messing with the threshold. No matter what I do the triggers are just too sensitive. I wonder if this is an issue with the module not working. I forgot to mention that i recently took it to my music store because I have & extended warranty. According to them, Alesis gave them instruction to send it to a 3rd party authorized service center. It came back to me with a different module. Not new. They insisted that it would be the module, but it doesn't make sense if it is happening still even with a new different one. I'm at a loss.
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