Help get this topic noticed by sharing it on Twitter, Facebook, or email.

New Keyboard issue

When unboxing a new Melody 61 MKII keyboard, about 9 keys are raised about a half inch, and seem to be blocked. I'm new to this, so I'm not sure how to get those keys down to use. Thanks.
1 person has
this problem
  • Hello, Rob

    Thanks for posting!

    Sorry to hear that, I would recommend reaching out to our support team for a replacement.
    Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop-down menu.


    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
  • (some HTML allowed)
    How does this make you feel?
    Add Image

    e.g. kidding, amused, unsure, silly sad, anxious, confused, frustrated indifferent, undecided, unconcerned happy, confident, thankful, excited