I’m Disgust, extreme frustration

Nitro high hat pedal and symbol not working out of the box

Received my nitro kit yesterday. Followed instructions precisely and carefully and the high hat pedal and symbol isn't working properly. Hi hat symbol is not registering every time I hit it and the pedal is doing the same. Tried switching the hi hat and crash symbols to see if it was the symbol itself but it still doesn't register properly, leading me to believe the problem is either in the module or the snake cable. I've seen other posts stating that the pins on the connection going into the module were bent or broken making certain pads not work but this is not the case with mine, the pins look fine. Tried adjusting sensitivity, threshold, resetting the module among many other things...nothing seems to work. Very disappointed that I have to send something in for repairs right out of the box. What is the next step
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