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I’m frustrated

Nitro Mesh Kit missing assembly parts

I ordered my Alesis Nitro Mesh Kit and it is missing some small assembly parts, i.e., nuts, tuning key, cymbal wingnut. I purchased it at as an open box, but guaranteed fully functional, complete product. Has anyone had a similar experience with missing parts? If so, has Alesis, supplied the missing parts? I'd hate to have to send this back and lose out on the good deal I got, these parts are essential to getting my kit set up. (It was also missing the manual and allen wrench, but I looked up the manual online, and bought a allen wrench).
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  • Hello, MC Big Swig

    Thanks for posting!

    Sorry to hear you are missing some parts from your Nitro Mesh Kit. I would recommend reaching out to our support team to see what they can do for you, I doubt you will have to send the whole kit back to zzounds.
    Here is the contact information for our supportteam:

    The USA Support Office is open Monday - Friday, 8:30 am - 6:30 pm EST (notincluding holidays or weekends) and can be reached at 401-658-3131

    If you'd like, you may also contact us by submitting a support request:

    Hope this helps!
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