No sound from my new DM10 Studio Mesh Kit

I bought this kit new from amazon and I plugged everything in correctly only to find out I received the wrong power supply from Alesis. I live in the US and got a EU supply. Now I have purchased a correct power supply with more than enough power to supply the kit. Then I found out that there is no sound coming from my kit. I have troubleshooted all of the trigger options and updating the firmware. The kit shows that my triggers are blacked out so I factory reset it before the update and now it shows the triggers are blank. I'll place a picture with this post. I also get a calibration failed message before it gets to the main screen. Could someone please help me?
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