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I’m frustrated

No Sound out New Strike Pro module

My brand new strike pro module suddenly has no sound. Turned it on this morning nothing.....WTF changed cable turned it on nothing no sound it recognizes being hit and module works as normal other than no sound out. Nothing changed... tried everything. Firmware is up to date. Did a reset.... super frustrated!!!!
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  • Hi Mike,
    Bklynwpozz and I have similar issues with our devices suddenly stopped making sounds. It seem there is a long wait for support. I sent my initial request in 3 weeks ago.

    David Keller
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  • Hello, Mike

    Thanks for posting!

    Sorry to hear thats happening with your module, are you getting any output from your headphones? Or just the Main outputs? If you are just using Headphones, have you tried multiple pairs?

    We appreciate your patience! 

    Let me know! 
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  • I’m frustrated
    Chris, First thing I did was check the cables. Then checked my Amp (brand new)
    Made sure it was on (duh) plugged in correctly etc.... Replaced cables.. twice... turned it off and on to check.....Nothing.... Did a reset... Nothing......
    I already had issues with the Ride not working correctly.... I overlooked this since it was a know problem and really wanted to give this product a chance....
    I spend a lot of money on good products. I have 2 sons and both are using your products in my home studio.
    I own and have owned many Alesis products....Drum machines... Drum Module Midiverb, Ipad I/O dock. In fact still have My first Keyboard from your company the QS 8.1 which i think is well over 25 years old and never had one problem is my main keyboard still to this day. My son i gave the QS 8.2 which is in his bedroom. I have regular drums and percussion. In fact using your older module to trigger. I wanted a full size kit but electronic to integrate with my home studio.....
    I choose this over the Roland TD 50K against everyones comments.... Dont due it they said it has lots of problems..... I said listen they always work the bugs out of things. I been an Alesis fan since the early 90's. This product has left me super frustrated and disappointed with one of my go to Favorite brands.
    Still a fan of Alesis.....but waiting to see how my brand new $2500.00 non working drum kit will be handled. Very disappointed multiple Alesis product owner..
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