Only downloads audio...help?

I have an Alesis VideoTrack and when I try to import my video files to my computer, it is importing the audio only. I can watch the video through the ArcSoft Media Impression software without any problems but I want to download it to my computer so I can edit it.
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  • Hi Christine,

    Thanks for posting. We value you as a passionate and loyal customer. Your product is one of our discontinued Legacy products. Please check online with third party forums, third party websites or you can contact our tech support team regarding your Legacy product for assistance. Please keep in mind, support for Legacy products is limited as we mainly support our current in-line products.

    Alesis World Headquarters (United States Office)
    Support Contact: 401.658.3131

    Alesis UK LTD (United Kingdom Office)
    Support Contact: +44 1252 896040

    InMusic GmbH (Germany Office)
    Support Contact: +49 2154-81299-20/-25

    Alesis Japan Corporation (Japan Office)
    Support Contact: +81-3-6277-2231
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