Performance Pad audio issue

A couple of weeks ago there was a post regarding no sound from a Performance Pad. It was marked as solved but the response did not address the lack of sound issue at all. The question was:

Whenever I plug it the pad works like I can control everything in the display but when I plug a cable to the headphone and main outputs jack it doesnt make any sound.

I and another person followed up in the same topic stating that we also have the same problem. I have reset the unit to factory settings multiple times and all features of the device work except the audio output/headphone jacks. When you turn it on you do get a pop but that's it. It works great as a midi controller with Logic Pro but I'd really like to be able to use some of the built in sounds from the Performance Pad. Any further ideas as to what is wrong with it and potential fixes?
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