Photon x 25

Is my beloved Photon X 25 going to die? When used via USB connection with a DAW under Windows XP everything is operating like on day one. But when powered up via the power adaptor and midi sent via 5 pin DIN connection to a Win 10 DAW, the display flickers (quickl changes in brightness) and some or many or all of the endless rotary encoders send out random midi cc data without being touched. It’s really hard to tell wich ones are malfunctioning because it happens at such a fast rate that the display can’t keep up showing what’s going on. The keys and both pitch and mod wheels are functioning correctly though. With all other midi cc’s filtered out or ignored by the associated soft synths the Photon X 25 is still sort of playable.
So I‘m guessing something‘s wrong with the power cirquit inside the Photon, because I checked the power adaptor on different gear and it was working alright..
Is that a known issue and is there maybe a manageable way to fix it? Your help would be greatly appreciated. Thx, Volker
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  • Hi Volker,

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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