Photon x25 stopped working. Help!

Hello, I have an Alesis Photon x25 that I tried to reset because it did not respond to the Mod Wheel and other parameters. I do not know what happened but now it does not turn on any of the red lights or the screen. --- Please help!!! --- What I can do? I do not know where to find the drivers or information to help me solve it.

Hola, tengo un Alesis Photon x25 que he intentado resetear porque no respondia al Mod Wheel y otros parametros. No se que ha ocurrido pero ahora no enciende ninguna de las luces rojas ni la pantalla. --- ¡¡¡Ayuda por favor!!! --- ¿Que puedo hacer? No sé donde encontrar los drivers ni infromación que me ayude a solucionarlo.
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  • Hello,

    Thanks for posting. Sorry you're having issues with your Photon X25.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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  • Thank your for the answer. I was looking for information in the network to do it and only found in a forum the option to turn on the device by pressing the two octave buttons at the same time. When the process is finished the device has stopped working, I do not know what happened but now it does not turn on any of the red lights or the screen.
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  • If you need repair in technical service, I do not think it's worth spending money to fix it. I am very sad because I loved my Photon and to solve the Mod Wheel function that I did not recognize I have annoyed. And I'm angry that brands like Alesis stop giving coverage and support information on their website about older devices. I think it costs nothing to keep that information and the drivers on the web for when the clients need it.
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