Piano key will no pop back up after played

A key on my QS8 will not pop up due to a very small type of green clip broke. The clip holds the back of the key down so the spring can pop the key back up after it's played. I'm having a problem finding someone to repair this. I bought it from Guitar center and they don't complete repairs
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  • Hi Terry,

    Sorry you're having issues with your QS8.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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