powered up my sample pad at my gig last night and only had a blue screen

have been using sample pad professionally for about 3 yrs,all of a sudden when powering up last night i got a blue screen and couldn't use, unfortunately it affected my show ,is this common? because I need a reliable product
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  • Hi Patrick,

    Sorry, must've missed this one.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.


    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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