I’m frustrated

Praise for the fix today with my iO Dock

Hello,
1st thanks to CHRIS D ( Employee) for correcting the file on your website for the 1.7 firmware update. I appreciate the follow up and now have it updated.

Now my mystery problem. just hooked up a Mic high quality condenser AKG with 48 volt power needed. Sounded OK when monitoring with direct on into my phones.

But when I went through any app, Audiobus,voice Jam, Garage Band etc.. out of know where with levels set correct I would get maximum level ear bleeding white noise or extremely distorted vocal munchkin sounds. tried a dynamic mic with new cable, moved to a different AC circuit, tried each app individual without audio bus on.
Same thing start out OK for a few seconds then SQUALL A LOOPA SCREAMING NOISE!!
All recorded internal songs pads etc.. iPad recordings sound great without incident.

( only when inputting does it happen.) Both Channels freak out!

Starts out OK for a few seconds always different amount, then MOOG SAW WAVE time at 5,000 db! Bad circuits? Help!
P.S. iPad 2 OS 9.2
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  • Hello Don,

    Happy to hear that update fixed your issue! Great! =) Now for your next issue, because you're using a microphone with 48volts, you'll need to make sure that your Phantom power is on.

    This switch activates and deactivates phantom power. When activated, phantom power supplies +48V to both XLR mic inputs. Please note that most dynamic microphones do not require phantom power, while most condenser microphones do. Consult your microphone's documentation to find out whether it needs phantom power.

    Did you try that? In this article, we share some tips on getting the best performance and signal possible while recording with the Alesis iO Dock.
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  • Hi Chris,
    Yup, I have had the AKG mic for years and know that 48 volts is necessary to use it. Also when I switched to my Shure 58 dynamic . I turned it off.
    Again the sound was Unaffected, no distortion, no chainsaw effect when using headphones with the mic and "direct" on. It was clean. Turn off direct and route signal into any software, after 3 to 10 seconds of normal ( well mildly affected voice)
    All Hell breaks loose!
    I've been doing hobby recording for ten years on lots of boards and signal processors and have never experienced anything like it. Could it be an AD-DA problem in the dock?
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  • having the same issue, iPad 3... which I guess might as well be an iPad 2. IOS 9.2. the audio randomly drops out and is quickly replaced with screaming noise or occasionaly a only-slightly-less-ear-stabby 4-bit munchkin demon alien vocoder that I can't turn off. started when using a condenser with 48v but now happens whether or not an input is in use at all. Have tried changed all variables, same problem. Cables, outlets, speakers, mics, I even tried a replacement power supply. Same issue. I might try to install a backup of ios8 to see if the problem goes away.

    I seem to get the issue more often in apps which send and receive audio (ex. LoopyHD) and less so in apps that only send audio (ex. Bebot). But that's anecdotal. It does seem to happen in almost any app after long enough.
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  • I agree with you. Audio apps set it off. Especially Audiobus latest version. Just bought a second I dock thinking it was the culprit. Results: started off clean and normal then I switched direct monitor switch on and then off, bam! Back into the same sonic meltdown.

    My work around for now, completely power down the iPad restart, moved mic to second input connection slowly brought up everything and maybe most important, skipped Audiobus and used ins & outs through the app only. In this case Music Studio. So far all is well. Anybody want to buy a perfectly good I dock ? I now have two and I believe the problem just might be in the iPad .
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  • I’m frustrated
    SAME. EXACT. PROBLEM.

    Garageband, I/ODock 1, iPad 2, latest iOS.

    Massively frustrating. Been beating my head against the wall for two days, the only relief I've got has been discovering I'm not alone.

    I'm betting this NEVER gets addressed by Apple.
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  • This reply was created from a merged topic originally titled io dock problem.

    I got a "iodock" and always worked with my ipad2, but when I updated the operating system no longer recognizes the ipad2. I've tried with the firmware update but still the same. I feel I was deceived by Alesis, how can I solve this problem?
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  • Hello,

    Your iPad with the latest iOS will support the Alesis iO Dock. For troubleshooting steps, try the following:

    1. Try restarting you iPad. Make sure no other app is open besides the one that you want to use with your iO Dock.
    2. If you're using a mic, move the mic to second input.
    3. Try skiping Audiobus and use the Ins & Outs through the app only.

    For additional resources and help, refer to the following helpful articles below.

    Alesis iO Dock Series - Connecting Your Devices Together Correctly
    Alesis iO Dock - Getting the best performance and signal possible

    I hope this helps!

    Alesis Technical Support - www.alesis.com/support
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  • This reply was created from a merged topic originally titled Does the iO Dock work with iOS 9?.

    Suddenly with the latest ios 9 update my iO dock (first version) does not work anymore ??
    Help !
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  • This reply was created from a merged topic originally titled Alesis IO Dock not recoginized by iPad, Ver 9.1.

    Hello! I have an Alesis IO Dock I purchased about 3? years ago.
    The s/n is: (21)A31208120935978. I also have the insert for the iPad 3 to get it to dock correctly.

    My iPad is a 3, model MD368LL/A, 64 gig, and has recemtly been updated to Ver. 9.1. I use GarageBand, Ver 1.3 (179.75)
    :
    I had not done updates on it for quite awhile as I use it only for certain things and it worked fine as it was, so I'm not aware of any conflicts that may have occurred in Ver's 7 or 8. Even after updating the iPad and Garageband, it worked for about 10 minutes or so which is really odd - it literally just stopped working. Power's on, etc. The iPad docks and returns a message "this accessory not recognized". The dock is pretty much a door stop at this point, and it worked very well for what I was using it for, no complaints till now.

    I've applied the firmware update using the usb port, etc. and have confirmed it's presence in iPad> General> About, Ver 1.0.7 I believe.

    I've tries a series of reboot cycles, insert, power up, etc. - nothing. I'm not inclined to think it's a hardware issue because it worked fine up until it didn't which was soon after the updates, and still accepted the firmware update, and it does appear to get powered up, as the error message comes up on the iPad soon after the Dock is powered up, with the iPad in......but I'm not sure about that.

    After reading through questions and problems and answers related to this here and elsewhere, nothing has worked. So the problem/question is - does the Alesis IO Dock with the firmware update work with an iPad 3 updated to Ver 9.1? If so, what other steps or procedures can I apply? What have I missed? If not, do you know when support will be reestablished? I do want to say the IO Dock is a great recording tool, I first saw it demo'd at NAMM and I got one soon after. I'm stuck, would like to get this resolved.
    Thank you!

    /jr
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  • i have a three month old IO dock 2 and when i turn the phantom power to the on position i get a lot of hiss or buzz sound. it gets recorded when i put the Garage Band transport into record mode. Annoying issue and I have been waiting for over a week and a half for a Return Authorization for the unit to be repaired, up here in Canada. Extremely slow service from Alesis on getting the ball rolling. and the retailer is hamstrung as well, as they are initiating the return on my behalf I am a bit confused by this process. I call Alesis my self and when some one finally answered my call it was to tell me that some one would call me back.... still waiting
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  • I am returning to this topic after a long absence and can empathise with the comments above made by John Ruiz about the iodock being a "doorstop". My problems began after I updated to iOS 9 - until then things were working well and I really felt I had a great solution with Garageband and the dock - I really miss it now and have done little creative work since - I really do regret the update. I do not have the heart to throw it out - yet!
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  • Same issue as the others but I gave up on that long ago. My newest problem is that after I updated the iO Dock firmware the midi has begun sticking. I'm frustrated because up until yesterday my iO Dock worked great (for midi) and I just wish I hadn't updated.
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  • I gave up on the io dock, bought the irig studio mic, keyboard and midi interface with a powerbridge , never the issues I had with this io door-stop.
    Irig stuff works.
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