Problem Alesis Crimson Mesh!

Good morning, my alesis crimson mesh battery has problems with the Kick. When I connect a double pedal and increase even a little the strokes go in block. I tried to change the parameters and the sensitivities but the problem continues to occur. Given that it's new, what should I do? Is the control unit defective? Is there a firmware to be updated?
1 person has
this question