I’m frustrated

Problem on Dm touch or Dm dock?

I bought the DM Dock to improve my kit. Simply functions do not work and can not configure them to work properly. Choke function does not operate. the Rim, does not. My pedal Hi hat does not. My kit is the Alesis DM7X and simply nothing works properly. I need to buy the cables from DM10 to be able to work? or p10 stereo cable works? Or spent money just to have a piece of plastic thrown in the corner?
The idea of the Alesis DM Dock, was very good. But it looks more like a left product side, and no support. 1 year without updating the dm touch to fix bugs and improve the software. Really I spent money just to have a piece of plastic thrown in the corner. Very disregard of its customers with Alesis DM Dock platform.
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  • Hello Alan,

    Your third post in a row here? Welcome back again. As I commented in your last post, the DM Dock has 12 trigger pad inputs equipped with 1/4" TRS connectors. These provide full support for dual-zone drum and cymbal pads, triple-zone ride and multi-choke cymbals, and even acoustic drum triggers. All Alesis drum and cymbal pads can be used with the DM Dock - http://alesis.com/components.

    There is an additional 1/4" TRS input for hihat control which is compatible with continuously variable hi-hat controllers (like the Alesis RealHat).

    Regarding the Choke and Rim, you'll have to adjust your settings in the app. As long as you have the correct connections and pads connected your module, you should be able to trigger everything correctly.
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  • I’m frustrated
    I can not just by any cable P10 stereo in the module.It has to be a multicable the Alesis to run it right? Because I bought 12 balanced stereos cables and does not work a lot, as I had already said, Hihat, snare rim, choke.
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  • I’m frustrated
    I bought the plugs and the cable and did. Red on the tip, white in the ring and mesh on the slave. According to the attached diagram. I did it on both ends of each cable. I believe it would be that the TRS balanced 1/4. Still do not understand why not operate if what I did is correct.

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  • This reply was removed on 2015-10-28.
    see the change log
  • I’m frustrated
    That's what intrigues me. Alesis manufactures something flawed (which is happening many similar cases) and does not fix the bugs. No solution. Several people ask to correct the problem (which is always the same (hihat pedal, snare rim, choke). If the application configuration work, solve the problem. But nothing works. They could create a firmware update to fix the problem or new version of the app. nothing, Alesis does nothing, just send the same message (the DM Dock has 12 trigger pad inputs equipped with 1/4" TRS connectors. These provide full support for dual-zone drum and cymbal pads, triple-zone ride and multi-choke cymbals, and even acoustic drum triggers bla bla bla). support of alesis in my country sent me the same message. Now my dm dock will stand in the corner the room, creating dust. Because not return I can not more, since it bought imported. Customer frustrated, disenchanted with the manufacturer. no more like buying another module and I shall be without. Very upset about the Alesis. Buy the DM10? for his price here in my country, I paid the most and buy a Roland module.
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  • I’m sad
    I have the DM10 cables, the whole set, and it does not work with the DM Dock. Splash/Crash 2 does not trigger, choking does not work, HH control does to work, Tom 4 does not work. I'm triggering with a six piece set of Alesis real head pads, and DM Pad cymbals and a real hat pedal. Also, the triggers that do work are unresponsive sometimes, re-triggering is loose, relationship between gain/treshold/xtalk is pretty bad. Alan, you have the same piece of plastic thrown away in the corner as I do.
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  • Hello Everyone,

    If you have everything setup correctly and connected to the correct inputs then your issue must lie inside your DM Touch app.

    1. Click on the Settings icon inside the DM Touch app.
    2. Select Trigger Inputs tab.
    3. Select your Input Type to Piezo.
    4. Adjust your numerical settings accordingly.
    5. Click on the Master tab.
    6. Adjust your Ride Cymbal accordingly.

    Tip: When in doubt of your settings, simply select Reset Triggers from the Master tab.

    Try this out.

    If you continue to have issues with your setup, please call into Alesis Technical Support and have an agent help you out over the phone. Log onto www.alesis.com/support to contact Alesis support.
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  • I’m frustrated
    1
    This reply was created from a merged topic originally titled Dm dock / dm touch does not work somehow. Need update!! Urgent!!.

    The dm touch needs a new software update or dm dock needs a firmware upgrade. All product consumers demand the same thing, hithat does not work, does not work Dualzone snare, cymbal / ride dual (trial) zone does not work, choke does not work in dm touch! You produce a product and do not want to give due support? nothing works in dm dock! Yes! I already use TRS cable and nothing works on the dm dock / dm touch. Expensive pay to have a piece of plastic stopped? Everyone complains and you are not doing anything. Use all parts of the Alesis, realhat, dmpad (dm10) and simply carried over the functions above do not work, even trying to configure the application options (using iPad 4th generation). People will have to start posting videos on youtube claiming the product to see if it gets some support that really works? And that really fix the problem? if the product worked 90% of what it says was already good. But even that he can. False advertising? I am very angry with the product, which creates false expectations.
    • Hello Alan,

      If you have everything setup correctly and connected to the correct inputs then your issue must lie inside your DM Touch app.

      1. Click on the Settings icon inside the DM Touch app.
      2. Select Trigger Inputs tab.
      3. Select your Input Type to Piezo.
      4. Adjust your numerical settings accordingly.
      5. Click on the Master tab.
      6. Adjust your Ride Cymbal accordingly.

      Tip: When in doubt of your settings, simply select Reset Triggers from the Master tab.

      Try this out.

      If you continue to have issues with your setup, please call into Alesis Technical Support and have an agent help you out over the phone right away. Log onto www.alesis.com/support to contact Alesis support.
    • Good luck kind sir. Can't get mine to work either. I've given up
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  • I managed to make the DM dock work almost all functions. I had to make a snake cable of 12 routes. All TRS. And no longer use snake cable dm10. Hi hat working, working choke (the crash 1), dual zones. But I'm in trouble now to operate the choke in Alesis DmPad that is in crash 2. crash 1 a Roland cy-8 and it works. But dmpad in crash 2 does not choke. And another problem is the ride trialzone. Does not work the 3 zones of dmpad 16 ", only two works, even changing the settings.
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  • The problem Hi hat returned. Only comes out the sound when it hits the cymbal (open and closed). Now the sound when you step on the pedal does not work Realhat again. Already past time to update the Dm touch. A year without updates to fix problems (which is more than visible, but support pretends he does not see). And the consumer notify the manufacturer the problems is the same as nothing. Even silly little games in the apple store has a lot more correcting problems than the application of Alesis. At least those companies that make these "silly little games" try to fix the problems, to win customers and leave them satisfied. Already Alesis, rather lose customers, and not to listen to what they say and do an update to fix problems and improve the product they sell us. If it were something passed that did not sell more. Okay. But, it is a product they sell in own website. Money should is overflowing, to want to be losing customers.
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  • I'm not so impressed with the dm dock and dm touch either.
    Firstly it's a major oversight not to have a simple 3.5 or 6.5 aux input for audio input.
    Secondly the amount of problems I have had with triggers not responding is astronomical.
    Thirdly it never EVER fires up and works properly first time.
    Every time I turn it on there's either distortion or no triggers work at all.
    I have to turn it off and on 3-4 times before it works.
    Luckily I have only had this thing for a week and will be returning it next week.
    This along with the fact that not even does the dm10 module have a simple aux input and the hassles setting up the dm10 module (set it up how you would like it at least alesis, the factory settings are arse) has made me decide this is the last alesis product I buy.
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  • HI, I FROM PANAMA, I NEED TO SOLVE A PROBLEM, I USE THE DM DOCK AND THE SIGNAL IS CORRUPTED OR SOUND LIKE FALSE CONTACT, PLEASE HELP ME... AND TELL MY HOW UPDATE THE FIRM WIRE PLEASE AND THANK,
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  • hello, you cant response?
    mi problem is more tham spected, my cable set is roland and my pads roland pd8 series, all the sound is interrupted and sound like a broken speaker when the distortion is the problem, i dont know wath to do.... like the other friend, i have a piece of plastic in the middle of my room in my case.

    alesis have a firmware to fix these problems? o i need to repair the dm dock?

    recently buy an alesis sample rack and my question is if it compatible with my pd8 roland pads?
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  • I have recently bought a DM dock, setting it up through DM has been very very difficult , I've managed to get a decent setup , but still nowhere near the quality of drums in garage band , I can't use garageband drums through the dock because the HH control does not work ( and no solution on the Internet ) and also i cant add an extra crash cymbal , so with the hi hat control it's useless , I must say the demos are misleading , some changes in firmware and software are needed to get things working better , if I could record via USB in 1/32 notes straight from my dm6 module , there would be no need to use this dm dock , but whichever system I use , there are problems , very very frustrating , I want to make music , not be messing with docks and software 24/7 .
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