Problems with Win7 and PhotonX25 and Software

Hi!

When i plugin the PhotonX25 into my PC with WIN7 on it it shows "Unknown" and that no Driver are found or Installed for the Product.

Can anyone help me with this? On the Alesis Homepage there are no Driver for PhotonX25 anymore :-(

And the other Problem is the Software. I must reset the Software, how do i do that?

Best Regardz from Germany

Richard S.
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  • Hi Richard,

    Thanks for posting. 

    It's likely this may be a hardware-related issue, however, the following may help you with resolving this. Check out this link below that will walk you through how to manually install drivers in your Device Manager:


    Please also try using a different USB cable and port with your computer and controller. If the steps in the link above do no resolve this, you may need to service your controller. 

    Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop-down menu.

    or

    • For quicker support, call your nearest Support Office.




    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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  • For Windows 7 i need the drivers for PhotonX25. There is no automatic driver from windows, like an MIDI-Driver or so.

    Also, other USB-Ports and Cables are tested: Unknown / Driver not found/installed.
    At my Friends PC with Windows 7, same Problem.
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