I’m frustrated

Q49 Keyboard not working

Hi,

I am having issues with my Q49 midi keyboard. When plugged in the lights on the keyboard are working, however no sound or signal to my computer is being received. I am a mac user. I have tried a different usb cable however this didn't help. I haven't had the keyboard that long so I am very disappointed. If anyone could provide me with some support to get my keyboard working again, I would be very grateful!
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  • Hi Gemma,

    Sorry you're having issues with your Q49.

    Let's have you run a test to see if your controller is sending MIDI data properly.

    MIDI-OX - PC - http://www.midiox.com/

    In addition to the test below using MIDI-OX, you can also use Send SX (Windows). This program will let you know if and what MIDI information the controller is sending.

    **Before you run MIDI-OX connect the MIDI Controller and power on.

    1. Download and install MIDI-OX.
    2. Run the MIDI OX application.
    3. Select the Options menu and select MIDI Devices. Make sure to select MIDI inputs and MIDI Outputs for the MIDI controller, in this case, the USB Audio Device and click OK.
    4. Select the View menu and select Input Monitor. The field type, Data1, contains the CC information. Test the functions of your controller in the monitor.

    MIDI Monitor - Mac OS X - http://www.snoize.com/MIDIMonitor/

    What is it MIDI Monitor? MIDI Monitor is a free utility for Mac OS X which displays MIDI signals in a variety of formats. It can watch both incoming and outgoing MIDI streams and can filter them by message type and channel. Musicians will find it handy for tracking down confusing MIDI problems. Programmers can use it to test MIDI drivers and applications. MIDI Monitor is free to download and use.

    1. Download, and Install MIDI Monitor.
    2. Open MIDI Monitor.
    3. Click on the Sources tab to view MIDI devices. Confirm that your USB/MIDI device is listed.
    4. Once you confirm your MIDI device is connected and listed. Play any key(s) on your keyboard/controller to confirm each button or key is sending data to your computer. If your device is working you will see a message with data like below. The device is not sending data you may have a hardware issue.

    Try this out and let me know how it goes!
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  • Hi there,

    I have tried what you said, however its not even listed on sources. Its rather odd as all the buttons are lighting up to suggest it on. As I said I haven't had it long, so what would my next steps be?

    Thanks
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  • Have you tried using a different USB cable and USB port with your controller? If you have and you're still continuing to experience this issue, you may need to service your Q49.

    Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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