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QS6.2 User Banks Gone

I have a QS6.2 and lost all of my user banks. Everything else is there in all the other banks. Normally I could live with this but I use 2 of the USER banks to save my most frequently used sounds. So its easy on the fly switching within the same line of numbers. I have tried resetting the unit several times and am able to re-enter the sounds I want in the particular USER banks, however they disappear once the unit
sits for a day or so. And then itt must be done again. had to do it all of last weekend. any suggestions?
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  • Hi Mitch,

    Thanks for posting.  We value you as a passionate and loyal customer.  Your product is one of our discontinued Legacy products.  Please check online with third parthird-partythird party websites or you can contact our tech support team regarding your Legacy product for assistance.  Please keep in mind, support for Legacy products is limited as we mainly support our current in-line products.  

    Alesis World Headquarters (United States Office)
    Support Contact: 401.658.3131

    Alesis UK LTD (United Kingdom Office)
    Support Contact: +44 1252 896040

    Alesis GmbH (Germany Office)
    Support Contact: +49 2154-81299-20/-25

    Alesis Japan Corporation (Japan Office)
    Support Contact: +81-3-6277-2231
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