QS8 User Bank is Corrupt

The user bank in my QS8 is corrupt (no sound, cannot save, showing random symbols). When I power it on, it crashes and defaults to the blank preset (sine wave). I saw a similar post from a year ago, but the links in it were unavailable. Here is the link to the previous post:

http://community.alesis.com/alesis/to....

Can I get the instructions and files needed to repair it?

Also, where can I get a compatible card to store presets onto? Can I buy one directly from Alesis?
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