I’m frustrated

recital key malfunctioning

I've recently bought an Alesis Recital digital piano. It's just been a month and now what happened was when I was playing, the piano suddenly died on me, turned on again and ever since that the C5 note either plays or doesn't play at all. when it does, the note even when played soft sounds like played hard and sounds sustained even if i don't use the pedal and then the sound doesn't die off on it's own then the key becomes unresponsive, doesn't give off any sound after that.

I can play again the C5 note if I leave the digital piano plugged in after a while and when it does work again, it's only a few minutes before it starts malfunctioning again. need help thank you.
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  • Hello,

    Sorry you're having issues with your Recital keyboard.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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