Redemption codes reached maximum for software with Vortex wireless 2

Vortex Wireless 2: I can't register and dowload XPAND 2!, Vacuum and Loom on my mac as it says the redemption codes have been used too many times. I only inputted the code in once on each piece of software. I cannot use my Vortex to its fullest potential. Please help.
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  • Hi Lee,

    I'm sorry you're having issues with authorizing your software.

    Software authorization inquiries cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Software Authorization Assistance inquiry with our Technical Support team by logging onto the Alesis Support page. Select Software Authorization Assistance from the drop down menu.

    or

    • For quicker support, call your nearest Support Office.

    Let me know if you have any questions!
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