Sample Pad 4 Low Volume Output

Hi, I did a search and couldn't find what I'm looking for so if it exists I apologize. Just bought a Sample Pad 4 and it works great for our needs except the output volume is really low. We have to crank the mixer to get volume we're going for. Is that as intended or is there something I can do. I've maxed the level parameter and messed with sensitivity to see. Still really low.
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