I’m frustrated

Sample Pad Pro Freezes on startup

SO, ive not used my sample pad pro for a month or so, and when i started it it just freezes in the Alesis start screen, no pads light up, and it just stays there, I would really appreciate some help.
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  • Hi Mauricio,

    Thank for posting. Sorry you're having issues with your SamplePad Pro.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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