Sample Pad Pro works intermittently

Currently my Sample Pad Pro works intermittently when I hit any of the pads.I either get a sound or I don't. This happens from both the output on back going to the house and from the headphone jack. Any suggestions on what is going on or how to fix it?
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  • Hi Jay,

    Sorry you're having issues with your Sample Pad Pro.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.


    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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