Sample Pad Output !!

My band has been using a Sample Pad during our live shows, We can not get a strong enough signal to the Mixing Board !
I have tried connecting it in a few ways, using the phone jack and the left output jack, but I always have to turn the trim up very high, 3-4 o'clock !!!
I have tried to using a DI box, used a different voltage input on the board, but nothing seems to work.
So the first thing I was wondering,is what is the output voltage of the Sample Pad, both the headphone jack and the line outputs? I can not find this information in the manual!
Has anyone had a similar problem and how did you correct this?

Any help would be appreciated !
Thanks
John
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