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I’m sad frustrated confused

SD Card Error after one gig.

Got a SamplePad last week, successfully loaded several custom samples onto an SD card, played a gig--pretty smooth. No problems to speak of.

Today I set up my gear in the practice space, powered up the Pad, and got a Card Error, and sound file error. Nothing had changed.

Took the card out and reformatted, and reloaded all samples. No dice. Tried the same with 2 other SD cards, no luck.

Furthermore, now, when I try to load a sample from a card, and I choose "value" to navigate to a File on the card, the Pad's screen turns blue for a second, and the unit restarts. Every time.

I've also done a factory reset.

please tell everybody the solution for this problem
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  • Hi Niccolo,

    Sorry you're having issues with your SamplePad Pro.

    Can you confirm that you're placing your samples on the root of the card (i.e., not in any folders)? If you are and are still experiencing the same issue, you will probably need to service your product.

    Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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