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Small problems with Strike pro kit

Have purchased Strike pro kit, updated directly to 1.4. Now I have some questions I hope you can answer.

Check out the picture on Hihat, should the bottom plate be loose?
Having trouble getting Hihat to sound good, I play the usual 4 beat so it sounds okay half open. But if I play 16 beats the sound dies so it sounds like I miss the cymbal completely. How can I get it right?
Then the bass drum sound is very low even though it is at max on the panel. Is there any setting so I can raise the sound of the bass drum?

See video of Hihat:
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