Snare always plays rim sound

Whenever I hit my snare pad on my Alexis Surge kit the rim sound always plays and I don't hear the snare. I've adjusted the cross talk settings and nothing fixed it. I unplugged the snare and plugged in a tom into the snare jack and the snare sounded as it should. Seems like it's a problem with the snare pad itself. This is a new kit as of 12/25/18.
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