Snare will not stay on support arm and has a quiet output

Hi, I am having 2 issues with snare of my new mesh studio kit. As described in the original post my snare is not staying on the support arm no matter how hard I tighten it. It twists and turns within a few minutes of playing so much I have to stop and retighten. It's so annoying that I have had to use some rope around the snare arm and the main frame to take the weight of the snare. This helps keep the snare in place but looks really bad especially when you consider its a new kit. Is there any trick to fitting and tightening the snare arm support/bracket?
Secondly the sound of my snare was going great and I haven't changed any settings but in the passed week or so the only way to get a loud snare sound is to hit it in the middle and if I'm hitting any toms or cymbols at the same time there is no sound from snare at all??? To confirm I haven't changed any settings but I reset to original settings to be sure. Still not working. Mayday mayday

Note: This conversation was created from a reply on: DM10 Studio Mesh Kit Snare drum not functioning properly.
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  • Hi Kate,

    Sorry to hear about your issues.

    The new Alesis mesh drum heads includes an added physical knob to adjust the sensitivity of the piezo pickups inside of the head. The knob adjust how much the DM10 module will respond to the inner vs. outer pickups inside of the head. Depending on the current velocity curve setting for your trigger on the DM10 module, the sensitivity adjustment knob will affect the head differently. If it seems like the sensitivity adjustment knob is not affecting the mesh head, try setting the velocity curve for the mesh pad to a different setting, such as Linear in the DM10 module.  

    Do this by pressing the EXT TRIG button, and then press the F3 button.  Press NOTE CHASE on the DM10 module, and then strike the trigger you would like to edit. Use the up and down arrows to select the velocity curve parameter and turn the wheel to select Linear.

    It sounds like your snare pad is getting cancelled out when you hit your toms or cymbals. It's possible your Crosstalk setting is too high, and the DM10 module is mistaking intentional hits as crosstalk. The DM10 module has many advanced settings that allow you to dial in your drum kit to cater to your own personal playing style. Check out this great guide that brings you through setting up your crosstalk settings properly, as well as many other features - Alesis DM10 - Setup Guide. This will also 

    Please get in touch with your nearest Support Office to assist you with your support arm issues. You can find their contact information on that page. You may also get in touch with Support by logging on to www.alesis.com/support and selecting Technical Support from the drop down menu.
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  • I had both problems.

    First, just to be sure, are you aware that the 2 "teeth" on the far end of the tube coming out to the snare - there are 2 quarters of the end of the tube that stick out farther than the rest - are designed to go around a solid little bar (?) that is hard to see but is inside the receptacle and goes from left to right. If you push the tub in far enough, and have it rotated so that the 2 teeth are above and below this horizontal piece, now the tube can't rotate much because the teeth will catch on the horizontal piece.

    My problem is that, no matter how I tighten the clamp on this far end of the tube we are discussing, it eventually works it's way toward you and the teeth don't limit rotation any more. I just drilled a small hole thru the receptacle, taking care not to damage the horizontal piece that catches the 2 teeth, and stuck a 1/4-20 hexadecimal bolt thru it, and secure the bold with a split-washer and wing nut. Now it can't rotate OR come toward you.

    As for the two sounds not playing at the same time, I don't get why it should change over time, but it did for me,and I just "messed" with the crosstalk setting for the the pad that was blocking the other, and eventually got it so one doesn't affect the other.
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