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Sound, but no sound!

Hi, we have a problem with a nearly new module - which was working fine a few days ago (we're in a school, so it's difficult to keep track of who does what). The drum module, a Surge, makes sounds if you press on the various pads. However, we don't have any sound if we play on the drums themselves.

To clarify: if we push the snare pad we get a snare sound. However if we play the snare drum there's no sound - I've tried the headphones and there's nothing there either. I've also tried the 'reset' solution < and > plus switch on your module and wait for the RST sign.

Any other suggestions before we send it back for a repair?

Thanks in advance.
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