Strike editor is not finding my module to input the new content available

I have completed the firmware updates. Now when following the instructions (exactly), to update the content to the module using the Strike Editor program, I get the error message "Strike hardware not found". Closing the error message, closes the Strike Editor program. Using a Windows 10 computer, no other computers available (we use Chromebooks mostly, this computer is just for stuff like this).
Things I have tried...
Rebooting both my computer and module, and after each of these changes.
Opened device manager and changed some settings (internet ideas).
Tried updating the drivers for everything (its a fairly new computer so it did not find any new drivers for anything).
Turned off Fast Startup.
Disabled USB selective suspend setting.
Nothing has helped...
Any other ideas?
Thanks,
Tony
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