I’m frustrated

Strike Kit Problem. No Edge Triggering On All Cymbals

alesis strike kit
My issue is that the "edge of my crash ride and hi hat are not triggering. On the screen i get no light that indicates a hit on the edge.The bell and bow work fine on all cymbals and all other pads work fine with hits indicated on the screen and sounds . I have tried with multiple pre set kits and created my own kits assigning sounds to the edge. Still nothing no sounds.no light that indicates a hit. The input type is set to piezo not switch.The cymbals are place correctly with the alesis logo on the far side. I have the latest firmware version. i have tried everything and experimented with everything in the the Optimizing Trigger Response article I have run out ideas.Any help would be appreciated
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