I’m frustrated

Strike Kit Problem. No Edge Triggering On All Cymbals

alesis strike kit
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My issue is that the "edge of my crash ride and hi hat are not triggering. On the screen i get no light that indicates a hit on the edge.The bell and bow work fine on all cymbals and all other pads work fine with hits indicated on the screen and sounds . I have tried with multiple pre set kits and created my own kits assigning sounds to the edge. Still nothing no sounds.no light that indicates a hit. The input type is set to piezo not switch.The cymbals are place correctly with the alesis logo on the far side. I have the latest firmware version. i have tried everything and experimented with everything in the the Optimizing Trigger Response article I have run out ideas.Any help would be appreciated
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