I’m disappointed

Strike multipad no sound output

No sound output from either headphones or connected drum monitor. The sound started to cut in and out while I was playing and using my headphones. I tried using different headphones and then connecting to drum monitor Nothing!!! No sound output at all. The pads still light up when struck but no sound On top of this unit not being able to use third party hi hat controller. I am getting very disappointed with this product after all the hype of what it can do versus Roland sod sx. And Yamaha dtx multi. Which I am strongly considering going back too
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  • Hi Michael,

    Thanks for posting. Sorry you're having issues with your Strike Multipad.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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