Strike Pro foam towers

Strike Pro foam towers (the perimeter set) are falling off the trigger base inside the toms and snare. This is happening to many people, based on the feedback at the facebook page. I was also told (confirmed) this was an issue with the DM10X drums. I've had the kit going on 2 months now. This is very concerning. The reality is, I could fix it by resetting the towers with a stronger adhesive. But, why would I when Alesis is responsible for this obvious manufacturing flaw? I opened a ticket with Alesis over a week ago. I also sent a response email with pictures. I am not getting a response from them. WTH??
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  • Hi Joel,

    Sorry you're having issues with your Strike Pro Kit.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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