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Strike Pro Ride Cymbal will not trigger AT ALL

I bought a Strike Pro Kit and the Ride symbol won't trigger at all. I have emailed Alesis support twice and they have never responded. What should I do. I'm on the fence about returning and getting a Roland since the Customer Service is not great.
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  • Hi Dave,

    Sorry you're having issues with your Strike Pro Kit.

    Have you tried adjusting your sensitivity, threshold, and retrigger settings? If not, please follow these steps below:

    SENSITIVITY:
    This is the most common setting to adjust how a trigger "feels". If you feel like the drumkit is too "hot" or it is too difficult to get softer sounds from your kits, then you should turn this down. Alternatively, if you feel like you have to hit too hard to get the louder sounds, turn this up.
    The above is helpful for making quick tweaks to individual drums. However, if you find that every drum/cymbal in your kit seems to be too sensitive or insensitive, you can adjust the entire drumkit's sensitivity with one setting! Press the UTILITY button then press F3-TRIGGER. Change the TRIG SENSITIVITY setting to your preference (LOW, MEDIUM, HIGH).

    THRESHOLD:
    This setting determines how hard you need strike a trigger to get it to respond. If this setting is too low, you may hear the drum triggering by itself (some call this "ghost triggering"). If it is too high, you may find some of your softer hits are missed.
    All of that said, this is generally not something you will need to change. The default settings are optimized for your Strike drums and cymbals already.
    If you would like to use a different model of drum/cymbal trigger, then you may need to adjust this.

    RETRIGGER
    This is the minimum amount of time needed between successive strikes of the same trigger for the second one to produce a sound.
    If this setting is too high, some notes may not trigger when you play faster or perform rolls.

    If this setting is too low, you may trigger extra, undesired notes while playing normally.

    This is another setting that will likely not need any changing. The most common scenario would be for those who like to "bury the beater" into the kick drum head. Turning up this RETRIGGER setting can help remove some of the "double hits" that happen.

    CURVE
    This determines how a sound’s volume is affected by how hard you strike it—that is, how responsive the trigger’s dynamics are to changes in your playing.
    Most of the triggers on your Strike Kit or Strike Pro Kit use Linear as the default setting, which provides the most accurate and natural performance.

    XTALK RCV
    This determines how susceptible the trigger is to “crosstalk” from other triggers.
    The higher the value, the less likely crosstalk from other triggers will affect it.

    XTALK SEND
    This determines how likely the trigger will cause “crosstalk” in other triggers.
    The higher the value, the less likely it’ll be a source of crosstalk on other triggers.

    I hope this helps!
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  • 1
    Mine was junk out of the box also! This whole kit has been a nightmare! Waiting on my ride for 2 weeks now and wont be till mid march cause alesis claims they dont have any! On my second set of hi hats and ive come to the conclusion they are just poor build quality! I thought my module was crapping out, but if you exceed the kit size, you will get this machine gunning sound as it will continue to load excess samples! I built a four piece kit, two cymbals and hihats , no extras ont he rims and still exceeds the file size! Its ridiculous! Call them and you will getter a better response then the typical “bill” response as above! “Pro” kit, whatever! Would be a lot closer if they would stop using all the faulty components and cutting corners! I know it’s possible, Roland does it!
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  • It's the cymbal for sure. I tried plugging several different cables in and messing with sensitivity and nothing works.
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  • No doubt, mine would trigger in one spot if you would hit it wit a baseball bat! The only way i could get mine to work is if i laid the the plugs uf the cable ends frat against the cymbal and pressed on them toward the cymbal!
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