Strike Pro Snare Broken

The sound from the center of my Strike Pro snare has been slowly degenerating over time, and recently has become unplayable. I took the head off, inside there are two plastic pieces: a large octocon and square in the middle. The square in the middle has broken into 5 pieces. I've had my kit less than a year and it has stayed in my apartment the whole time. Is this a normal failure point? How do I get it fixed?
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