I’m bummed out, the kit is only 3 months old.

Strike pro won't save any edits or custom kits I make.

Hello, I've had a strike pro since Christmas. I had a user kit I made myself, and an edited preset kit. While playing one day I went to turn the knob to another user kit and the round load bar came up and the screen said... Loading kit. The kit never loade and I lost the pcustom kits I made. Now I can edit kits and save them, but as soon as I power down and turn back on it never saved.... Please help!
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  • Hi Freddie,

    Sorry you're having issues with your Strike Pro Kit.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.


    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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