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I’m Frustrated

Strike ride cymbal help

I just bought a strike kit about two weeks ago and out of the box my ride cymbal isn't triggering properly. What happens is I get no sound if I hit it on the opposite side of the alesis logo, bell,bow or edge, but if I hit the left side of the cymbal I can get a edge but no bow still or bell. I checked my ride cable 1 and it works fine but the 2 cable doesn't work at all. I also tried the ride cymbal on my old td11k module and got a bow and edge sound pretty well. So I believe either my module or ride cymbal is defective along with the 2 cable. I tried calling alesis but I never can get through to their support.
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