I’m frustrated

Strike ride cymbal not triggering properly

Ok so the problem is after getting my kit set up for the first time the ride cymbal is not working. I have done factory reset, reinstall the v1.4 firmware, tried different TRS cables, and changed sensitivity and threshold settings with no results. How ever it will trigger the three zones if I set the response to constant and not linear or log. But at constant response there is no dynamic range between soft or hard hits. It is just full velocity. It's bad to pay almost to $2000 and get components that dont work properly. I'm going to hook up a voltage meter to the end of a TRS cable and see what I get for the ride compared to the crash cymbal which is working correctly.
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