Surge Mesh Kit Kick Drum Issue

I just purchased the 8-Piece Surge Mesh Kit and have it all assembled, but I'm having a problem with the kick drum. Looking around here it seems to be a common problem...I probably should have looked into this more before buying but hopefully I can get some help.

I've adjusted the threshold and sensitivity but the kick drum is still significantly quieter than the others. I've made sure to use the plastic side of the beater and not the felt side.

Also, hitting the kick button on the module produces a slightly louder sound, but it still seems wrong, like way too hollow. I've gone through most of the preset kits and every kick drum just has this terrible hollow sound to it.

Watching this video. my kick drum sounds absolutely nothing like this. This is what I'd expect it to sound like:

https://www.youtube.com/watch?v=4C4oO...

If I can download different sounds that's all well and good, but these demonstration videos seem to give the impression that the presets should sound just fine. However, my main issue is still not being able to get a normal response and sound out of the pad itself.

Any help would be appreciated, thanks!
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  • Hello,

    Thanks for posting. Sorry you're having issues with your Surge Mesh Kit. 

    I've adjusted the threshold and sensitivity but the kick drum is still significantly quieter than the others. I've made sure to use the plastic side of the beater and not the felt side. 

    Can you please provide me with some more information as to what you mean by this? If you connect the kick trigger to another trigger within the cable snake, do you experience the same issue?
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  • Hey Bill,

    I've increased the sensitivity for the kick trigger and decreased the threshold for it as well, all the way to their limits. A normal "hit" on the kick trigger produces a significantly quieter and weaker sound than the other pads, even with the changed settings. I have to practically stomp on the pedal to get a loud enough sound.

    I've swapped the kick drum cable over to my 10" snare pad, and it produces a normal sound, which leads me to believe there is an issue with the kick drum trigger itself.
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  • Based on the symptoms you've described, I would be inclined to agree with you as well. Please contact our Technical Support team for further assistance with this. You can contact them by visiting www.alesis.com/support.
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  • I fixed my Alesis Surge kick pedal. I bought my set used, but only a few months old, from a guy for pretty cheap. I felt like the kick drum was quiet despite all of the same adjustments you did...finally it just quit...which is probably why he was selling it. Ugh. I took it apart, re-soldered the original red and black wires to the piezo transducer disc...they are tiny and had broken. If your piezo transducer(drum trigger) is too broken you CAN order them on Amazon. Also, here is the link to the video I used to repair it: https://youtu.be/PEEBde_5_nQ
    The author of the video is Brian Botkiller, made in 2013. I hope this helps.
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