The driver for the Q88 is no longer being recognized by Windows 10

I have had no problems with both of my Q88 midi cobtrollers until 2 weeks ago. When i turn on my controllers. I get an error message stating that my device has malfunctioned and is not being recognized. I had the same exact issue with 2 of my M-audio 88es keystations. The second microsoft upgraded my 64bit OS from Win7 to Windows 10. M-audio still has not resolved the driver issue. Which now i have 2 controllers inoperable. When will Alesis resolve this driver issue with Microsoft. Or offer their own drivers instead of relying on Microsoft plug-n-play to correct it?
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  • Hi Roger,

    Thanks for posting. 

    The Q88 is class-compliant, so it won't require any drivers to communicate with your computer. Is there an error code that's accompanying the message that appears when you connect it to your computer? Do these same symptoms occur if you try using another USB port or cable? Have you tried using another computer?

    Let's run a test to see if your controller is being recognized by your computer properly. Follow my steps below.

    1. Connect your USB device and open the Device Manager. You can find this in your Control Panel. If sorted by category, click on Hardware and Sound to find the Device Manager.

      USB Device

    2. Double-click on the Sound, Video and Game Controllers category and you should find your device:

      USB connect

      If your device appears similar to the image above, this will indicate that it's connected and communicating properly. If you are still having trouble with response from the device, please refer to the Further Troubleshooting section or contact Technical Support for further assistance.

    3. If the product appears with a yellow triangle or other icon next to it, and/or appears in a different category in Device Manager, this may just indicate that the drivers are not installed correctly or are out of date. Remember that these are windows drivers and are not specific to your device. For more information on resolving this, see Step 2 in the Further Troubleshooting section of this guide.

      USB connecting

    4. If the product does NOT appear according to the tests above, the device may just be labeled differently in the device manager or it may indicate a problem with the device. An easy way to test this is to watch the Device Manager while unplugging the device. If the Device Manager flashes, that will indicate that the computer does see your device and may just be putting it in another category or labeling it something different. Plug the device back in and watch the Device Manager again to see what pops up. That will be your device.

      Often times the system may label something it doesn't recognize as just "USB Audio Device." This is another indication that drivers may not be installed or updated correctly as discussed in Step 3
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  • I've done all of the above steps. It's not working. I'm getting code 43. Same as the M-audio controllers. On my 2 desktops and laptop. This is a Microsoft driver issue, everytime they update the operating system. This is an issue alesis needs to remedy with Microsoft or develop it's own drivers for it's products. You should get a Q88 controller and plug it in on a windows 10 64bit system and see for yourself. I lost out on $500 with the M-audio controllers. Because of their unwillingness to handle their products. Expecting Microsoft to fix M-audio products driver issues. I then bought these 2 Q88 controllers 9 months ago. They worked fine until 2 weeks ago. Please get access to a Q88 and plug it in on a win10 64bit system. Then tell me how to fix my problem. Thank you for your response.
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  • If you're receiving a Code 43 error, please get in touch with your nearest Support Office. Log on to www.alesis.com/support to get in touch with Technical Support. You can find their contact information on that page. 
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