I’m disappointed

The drums on my DM7X kit keep falling down

I bought the drums 1 week ago and when play it for 10 minutes approx, the bar that holds the snare and hi-hat, slips down. I have to keep moving it to place it in the correct way.
How can I solve that?
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this problem
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Reply
  • Hi Jesus,

    Sorry to hear about your troubles. I'll be happy to point you in the right direction. It sounds like your product may need to be serviced.  Warranty and non-warranty claims are not handled here on the forum but I can point you in the right direction. Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page.  Select Warranty or Service Inquiry from the drop-down menu.

    or

    Hope this helps! Let me know if you have any further questions!
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