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Trouble with rims on Alesis Nitro

Hi there! I'm an entry-level drummer and I just got my Alesis Nitro Kit. I'm only able to trigger the 'rim' effect on Tom 3 for some reason - the snare and the other toms just don't sound it. Pressing the 'rim' button makes a sound, just can trigger it by hitting the pad.

I've set the rim sensitivity (r-s) to maximum on those drums and that hasn't helped. Any ideas? Do I have faulty drums or am I an idiot?
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