Unable to hit multiple pads

hello
i just bought sample pad (not sample pad 4 or sample pad pro)
sometimes when i hit 2 pads at the same time only one works
i need polyphony to work 100% of the times not 80%
what should i do ?
return it ?
is there a firmware update for sample pad (cant find one at product page)
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  • Hi George,

    Thanks for posting. There are no firmware updates available for the SamplePad at this time. Does this happen across all kits? Let's have you try performing a factory reset on your SamplePad. Keep in mind this will erase any presets or other saved values. Hold the Value Up and Value Down buttons while powering on. Also try adjusting your sensitivity settings. Move the cursor to the Sensitivity area by pressing the SELECT + or SELECT - buttons; then press the VALUE + or VALUE - buttons to adjust the sensitivity level (1-8).

    Hope this helps! Let me know if you have any further questions.
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  • thanks for the responce
    i already tried these solutions (sensitivity and factory reset)
    the problem is still there.
    most of the times polyphony works fine
    but when i try to hit multiple pads There's a 20% chance to hear only one sound
    that means i can't trust sample pad
    I also tried to relocate the sounds to diferent pads
    tried with factory or with my sounds
    I like sample pad very much it is the perfect machine
    simple,nice reverb, takes sounds easy, it is good looking, portable and value for money
    I just need to know if theres any other fix?
    is this normal with sample pads
    if it is just mine i will replace it
    but if this is normal for sample pads and there is no fix i will have to return it
    i also have an other questiion
    can i use a tom pad instead of a kick to the kick insert?
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  • You can use a tom pad connected to the Kick input on the back of the SamplePad. However, keep in mind that the Kick input will always trigger just that. Let's have you connect with our nearest Support Office for one-on-one assistance. Log on to www.alesis.com/support to contact support. You can find their contact information on that page.
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