I’m frustrated

Unable to update firmware for my DM6

I am unable to update the firmware on my DM6. I am using Windows 10.
I have tried two different cables.
I have also tried to update the firmware using a Windows XP laptop.
The two errors I get are:
"Wait Time Out" and "Read Error Unexpected"

I am trying to update the firmware because the cymbals on my DM6 seem almost unresponsive - i really have to smack them to get a sound out of them. Searching this forum a firmware update seems to be the solution for 75% of problems.
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