Unable to update the firmware on my DM10

I get an error message that states I need to load a .syx file. I have no idea what that is.
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  • Hi Rexc,

    Thanks for posting. I'd like to help you out, but first I will need to know the name of the Alesis product you're inquiring about. Can you please provide me with this information?
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  • I have a DM10 kit. I have solved the problem, and have been able to update the firmware.

    BUT, now I get a fatal error message when I try to upload the sound ROM file. I am currently trying it again.

    I am not hopeful, since when I tried it a second time, the screen on the unit was telling me to update the ROM file. Previously it said

    It is quite concerning that this did not work out of the box. I got a calibration error on start up, and the hi hat made no sound and whenever I try to hit two pads at once, only one of them makes a sound.

    I hope the firmware update solves this problem, but I have no idea why it would.
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  • Thanks for the clarification. Why are you trying to update the firmware? If you just recently purchased the kit, it will already have the latest firmware installed. You should not attempt a firmware update unless advised by an experienced support technician, as loading an unnecessary firmware update can run the risk for damaging your module. However, if you were prompted by a technician to perform the update and you're still experiencing difficulties, please contact your nearest Support Office, and we'll be happy to assist you with the process. 

    Typically a calibration error is due to using an incorrect power supply. You should be using a 9V AC 1.5A power supply. Your triggers being struck during startup can cause these issues, as well. While you may not be physically striking your pads, there are external factors from your environment that can cause your pads to "go off", such as vibrations in the floor from refrigerators and washing machines, just to name a few, if you're on a hardwood floor. 

    If you're not hearing sound when striking two pads at the same time, this means that you're experiencing crosstalk, which is a common symptom across all electronic drum kits. This is how it works: Every time you strike a pad, the entire kit vibrates.  Vibrations travel through the rack and can sometimes trigger other pads.  This tendency is called 'cross-talk', and due to the physical nature of drums, it is unavoidable (even on an acoustic kit). The DM10 module comes prepared with a Crosstalk (or Xtalk) setting.  A more accurate description of this setting would be "crosstalk compensation", as there really isn't a way to prevent  the physical tendency for vibrations to travel.  This setting, however, uses an algorithm to separate intentional hits from unintentional crosstalk triggers; the result, when tweaked correctly, is that you only hear the sounds you want to hear.

    Most often these settings do not need to be adjusted.  In most cases when these settings need to be adjusted, you may be experiencing pads that are cancelling each other out and missing hits.  This is where the Cross-talk settings become important.  Simply adjusting the Xtalk settings from 7 to somewhere in the middle will resolve the symptom. This can also explain why you're not hearing sound from your hi-hat. Here is a helpful guide that will walk you through the steps necessary to adjust your crosstalk settings: Adjusting Crosstalk Settings

    Finally, The DM10 default settings allow the user to play immediately upon connection, but, like any new kit, sometimes a few small adjustments are needed in order for the DM10 to be up, running, and ready to rock with your style of playing.  While there are lots of fine-tuning options available that you may become familiar with over time, this great guide will walk you through the main settings to adjust in order to get playing as quickly as possible - click here.

    Hope this helps!
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  • I don't like where this is going.

    First, how on earth can the power supply in the DM10 box be the wrong one? I am using the power supply provided in the box.

    I updated the firmware because the manual for the Pro X Hi Hat told me too.

    That manual states:

    For Pro X Hi-Hat to work correctly with your DM10 module, follow the procedure below to ensure your drum module is using the latest firmware.

    Note: If the update fails at any point, DO NOT power-off the drum module. Instead, repeat the procedure above from Step 2 onward.

    Go to www.alesis.com and download the updater application and files for your specific kit: DM10 Studio Kit, DM10 Pro Kit, or DM10 X Kit. This includes the firmware files labeled Boot, App, Triggers, and Sound ROM.
    Disconnect everything from your drum module except for the power adapter.
    Disconnect any USB MIDI or USB audio devices from your computer.
    Exit any open applications on your computer.
    Use a standard USB cable to connect your drum module to a USB port on your computer's rear panel.
    Hold down the drum module's REC button while powering it on. (If you use Windows, you may see a Found New Hardware Wizard. Select Cancel and ignore any other Windows error messages.)
    Open the Updater Application.
    Windows users only: In the MIDI Interface menu, select the DM10 port (on Windows 8, Windows 7, or Windows Vista) or USB Audio Device (on Windows XP).
    Select File, select Open, and then click the .syx file in the 2 - DM10 Boot folder you downloaded in Step 1, but DO NOT select Open yet.
    Press and hold the drum module's REC button, and then select Open in the updater. Once the update begins, release the drum module's REC button.
    The drum module's display will tell you to reboot it. Power off the drum module, and then power it back on.
    Repeat Steps 6–11 for all other files you downloaded in Step 1 in the following order:
    -DM10 App
    -DM10 TriggersDM10
    -Sound ROM
    After the final file, the drum module's display will tell you to reboot it. Power off the drum module, and then power it back on.

    I assembled the drums according to the instructions. When they did not work properly, I tried to update the firmware, as the instructions to the Pro X Hi Hat advised.
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  • Would a system re-initialization be worth a try?
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  • Yes, I would recommend performing both a basic and full reset. To perform a basic reset, power on your module while holding down both Exit and Store. Here are the steps to perform a full reset:

    • Press UTILITY to enter the main Utility Menu.
    • Press SYS (F4) to access the Accompaniment settings.
    • Press INIT (F2) to access the reinitialization page.
    • Use CURSOR UP / DOWN to move through the menu items:
      • All Kits: All of the module's Kits and their settings will return to their factory defaults.
      • All Sequences: All of the module's Sequences and their settings will return to their factory defaults.
      • All Trigger Settings: All of the module's trigger settings will return to their factory defaults.
    • Press EXEC (F4).
    • A window will appear asking you to confirm your choice. To confirm and reinitialize the selected settings, press YES (F1). To cancel, press CANCEL (F2 or F3).
    As I said in my previous post, if you'd just purchased your module it should already be running the latest firmware. However, we can perform the following steps below to confirm this:

    1. Press UTILITY to enter the main Utility Menu.
    2. Press SYS (F4) to access the Accompaniment settings.
    3. Press O/S (F3) to access the operating system information page.
    4. This page contains the version numbers of the module's current software:
    5. Trig OS: The current version number of the trigger firmware.
    6. Sound ROM: The current version number of the sound ROM – the library of sounds read by the module.
    7. Sound OS: The current version number of the module's own firmware.
    The latest versions are as followed:

    • Boot: v.1.00e
    • Triggers: v1.00a
    • Sound ROM: v1.03
    Let me know how this works out for you!
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  • I’m confused
    I certainly agree that firmware should not need to be updated.

    But 1) I got a calibration error upon first start up 2) the Pro X did not work. 3) the Pro X manual said it would not work properly with out a firmware update and 4) firmware updates are pretty common recommendations for electronics like this.

    I still don't get the calibration error. The drums are in a quiet garage. If they can't handle that, I don't see how anyone uses them for any kind of gig at all. Churches, clubs, etc. are loud with quite a bit of vibration in in the floors.

    I'd think it is more likely that the unit was not right out of the box. I would have already returned it, but the seller balked at that idea.

    I'll try the re initialization tonight when I'm home.
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  • This did not work. The module says "Fatal Error Verifying" Then it says "Please Update the Sound ROM!"

    The sound rom won't update.

    When I press "utility" nothing happens.

    If i press the down cursor button, it says fatal error and below that it says "samples/samples.c:104 p->NBytes Per Sample == 2"
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  • Alright, let's have you get in touch with your nearest Support Office for one-on-one troubleshooting. You can find their contact information on that page. You may also get in touch with support by logging on to www.alesis.com/support and selecting Technical Support from the drop-down menu.
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