V Mini Xpand2 license not working. No redemptions available

I purchased an alesis v mini, I attempted to register the included Xpand2 software, however I was met with this message

The activation code ****************** cannot be used. No redemptions are available.

How can I fix this?
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this problem
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  • Hello,

    Thanks for posting.

    Software authorization inquiries cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Software Authorization Assistance inquiry with our Technical Support team by logging onto the Alesis Support page. Select Software Authorization Assistance from the drop down menu.

    or

    • For quicker support, call your nearest Support Office.

    Let me know if you have any questions!
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